Geely Galaxy Starship 7 owners protest after finding 12 nm chip instead of advertised 7 nm

Owners of the Geely Galaxy Starship 7 say the infotainment chip in their vehicles differs from what was promised at the launch. The complaints are not limited to one person. Similar posts quickly multiplied on Car Quality Network, a Chinese platform.

Why Starship 7 owners are upset

The issue surfaced with a buyer in Henan province. The owner bought the car in March 2025 and says they expected the brand's own Dragon Eagle One chip. Less than a year later, they learned the system is based on the ECARX E02.

The gap between the two chips is not small. The Dragon Eagle One, also known as the E04, is a 7 nanometer single-chip system on chip (SoC). An SoC combines core components such as the processor on a single chip. The ECARX E02, by contrast, is made on a 12 nanometer process and comes from an earlier platform generation.

On Car Quality Network, complaints describing a mismatch between the advertised and actual configuration appeared in bulk. The Starship 7 rose to the top of the platform's list of problem vehicles over the past month.

Geely's response

The brand issued an official statement. According to Geely, two media platforms, the E02 and E04, were planned for the Starship 7 during development. The company said these versions were expected to arrive one after the other and correspond to different variants of the driver assistance system.

Geely says all 2025 model year Starship 7s were built with the E02 from the start. The E04 version appeared in the fourth quarter of 2025 as the model range was updated. The company links this timing to the driver assistance system not delivering a satisfactory experience in the initial configuration.

Plans for E02 cars

The company is studying whether a switch from the E02 to the E04 is possible and has launched a dedicated technical review. An upgrade is not yet confirmed. If the switch is technically feasible, Geely will announce the terms, cost and support steps.

From November 15, Geely will offer additional compensation to buyers of 2025 model year Starship 7s. The package includes a five-year extended warranty on the multimedia system. Owners who trade in their car will also receive a discount coupon of up to 10,000 yuan (about $1,500).

The model is sold under other names in some markets. The Geely Galaxy Starship 7 is known as the hybrid Geely EX5 in Russia and as the Belgee X80 PHEV in Belarus.